Your Business Solution Provider

Mystery Shopping

Mystery Shopping

Our Expertise

Mystery Shopping is one of our core specialties. Since our establishment in 2004, we have honed our skills and capabilities to deliver comprehensive Mystery Shopping services, thoughtfully tailored to meet the unique needs of our clients.

Mystery Shopping

Mystery Shopping is a powerful tool designed to offer an objective perspective through the eyes of the customer. Trained Mystery Shoppers anonymously assess customer service, operational processes, integrity, and the accuracy of information.

Our Mystery Shopping program bridges the gap between management and front-line teams, redefining customer service to better align with customer needs. Every evaluation is conducted by skilled Mystery Shoppers, focusing on specific objectives, and the results are thoroughly reviewed and validated by our experienced team to ensure accuracy and reliability.

We provide individual and comprehensive reports that are easily accessible to stakeholders both online and offline, enabling in-depth analysis to guide future actions. These valuable insights can also be presented at a time that suits your convenience.

As an active member of the MSPA and with our extensive network, we have access to a global community that allows us to conduct Mystery Shopping cost-effectively across continents. Reach out to us to discover how we can help ensure your commitments to customers are consistently met and aligned with your expectations.

Our Mystery Shopping programs cater to a variety of industries, including:

• Telecommnications

• Automobile & Automotive

• Banking and Finance

• Retail

• Call Center and Service Center

• Restaurants and Leisure

• Hotels and Resorts

Mystery shopping coverage in ASEAN countries

The retail sector in ASEAN is experiencing significant growth and diversification in its distribution channels. While traditional in-store purchases remain important, the rise of e-commerce in today’s high-speed connectivity era has transformed consumer behavior. Online shopping has eliminated geographical barriers, making it a key component of the modern retail experience.

As retail businesses expand and diversify, maintaining strong brand positioning, effective product placement, and engaging sales advisors are critical for attracting consumers and fostering customer loyalty. This growth in customer loyalty has also driven businesses to expand geographically across ASEAN countries.

Expanding Our Reach Across ASEAN

As a comprehensive Mystery Shopping service provider, we extend our expertise not only locally but also across ASEAN and beyond. With a robust database of Mystery Shoppers and over a decade of experience, our services now span multiple ASEAN countries, including Singapore, Indonesia, Thailand, the Philippines, and Brunei.

We have successfully conducted Mystery Shopping across various industries, including:

• Telecommnications

• Automobile & Automotive

• Banking and Finance

• Retail, Restaurants, Leisure, Hotels and Resorts

Interested In Becoming A Mystery Shopper?

Join our team of Mystery Shoppers by simply filling out and submitting your details through the online application form, conveniently located in the top right corner of this page. We look forward to having you on board!

Dr. Sharbani bin Harun

Independent Consultant


Dr. Sharbani bin Harun is a seasoned Independent Consultant with a wealth of expertise in strategic advisory services. His over thirty years of experience in strategic management, finance, and technology management, coupled with a proven track record of driving organizational growth and performance, make him a reliable and competent professional.

Dr. Sharbani's leadership and ability to drive growth and performance were evident during his tenure as the Group Chief Financial Officer (GCFO) and Senior Vice President (SVP) at Technology Park Malaysia Corporation Sdn Bhd (now known as MRANTI) from July 2006 to August 2021. His 15-year tenure was marked by his pivotal role in catalyzing the growth of Malaysian technology firms. As the company's second-in-command, he often stepped into the role of Interim CEO, collaborating closely with senior officials from the Ministry of Science, Technology and Innovation (MOSTI) and the Ministry of Finance (MOF). He also served on the boards of all four subsidiary companies under TPM, encompassing sectors such as biotechnology, advanced engineering, information technology, and higher education.

Dr. Sharbani's commitment to excellence and ability to deliver actionable insights make him a valuable asset to any organization seeking to achieve its strategic objectives. He holds a Doctor of Business Administration (DBA) from Multimedia University (MMU), where he focused on innovation and technology management. He also earned an MBA in Venture Capital Management from Universiti Teknologi Malaysia (UTM) and is a Chartered Accountant (CA) with memberships in the Malaysian Institute of Accountants (MIA) and CPA Australia. As an independent consultant, Dr Sharbani leverages his extensive experience and academic credentials to provide tailored strategic advisory services, focusing on enhancing organizational performance and navigating complex business landscapes for clients.

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