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Database Design, Cleansing & Profiling

Database Design

In today’s highly competitive and rapidly evolving business environment, success often hinges on a deep understanding of customers—who they are, what they purchase, and why they choose specific products or services.

Businesses are increasingly collecting data about their customers, not just basic details like names and addresses, but also purchasing histories—what they bought, when they bought, and how much they spent. Additionally, this data often includes customer preferences, likes, and dislikes, providing valuable insights into customer behavior.

A database serves as a centralized collection of data related to a specific topic or purpose. Proper database design is essential to ensure that this data is structured effectively. With a well-designed database:

Errors are minimized.

Data is easier to extract and analyze.

Generating accurate reports becomes seamless.

Investing in database design, cleansing, and profiling ensures that businesses can leverage their data to make informed decisions, gain competitive advantages, and better understand their customers’ needs and behaviors.

Database Management System (DBMS)

A Database Management System (DBMS) is a tool designed to store, retrieve, and organize information within a database. It allows you to structure your data around specific subjects, making it easy to track, verify, and analyze. A DBMS also enables you to store and understand relationships between different data points, simplifying the process of bringing related information together.

CRCG DATABASE specializes in building customized databases tailored to your specific needs and requirements. Our database solutions help you:

• Identify and understand your best customers

• Segment your data to support cross-selling and up-selling opportunities

• Retain and re-engage lapsed customers

• Discover customer lifestyle and behavioral patterns

• Reduce marketing costs through precise target marketing

• Our database solutions are designed to empower your business with actionable insights and drive more effective decision-making

Database Cleansing

Imagine sending promotional mailers to thousands of prospects from your database, only to discover it contains outdated or inaccurate data. Such errors can lead to wasted resources, missed opportunities, and even harm your business reputation. An unorganized or poorly maintained database can result in inaccurate analysis, misleading conclusions, and misdirected investments.

At CRCG DATABASE, our data cleansing practices focus on detecting, correcting, or removing corrupt or inaccurate information from your database. By emphasizing the importance of high-quality data, we help ensure your database meets a comprehensive set of quality criteria.

Benefits of Improved Data Quality:

• Increased Response Rates: Target the right audience more effectively

• Reduced Marketing Waste: Minimize unnecessary spending on outdated or irrelevant contacts

• Eliminated Data Duplication: Prevent errors caused by duplicate entries

• Enhanced Customer Experience: Deliver more personalized and accurate interactions

• Higher Revenue: Boost business performance with better-targeted strategies.

With CRCG DATABASE, you can rely on clean, accurate data to make informed decisions and achieve better outcomes for your business.

Database Profiling

A database is more than just a collection of names and addresses; it is a repository of detailed individual information, including usage patterns, lifestyle activities, and behavioral data specific to each customer. The database framework collects and processes data to generate insights that enable targeted marketing strategies. It delivers comprehensive, current, and relevant information about customers, empowering businesses to make informed decisions.

Data profiling enhances the quality of your database by analyzing its contents and applying predictive models to identify and target customers selectively. This process helps your business foster high-quality, long-term relationships with customers, ultimately driving repeat business and sustained growth.

CRCG Database Services offers the tools and expertise needed to profile your data effectively, providing a deeper understanding of your customers and prospects. This insight allows you to refine your communication strategies, retain loyal customers, and identify high-potential prospects more accurately.

Key benefits of data profiling include:

• Enhanced Targeting and Campaign Performance: Improve the precision and success of your marketing efforts

• Greater Modeling and Analytics Capabilities: Unlock powerful insights to inform data-driven strategies

• Support for Creative and Product Development: Align innovations with customer needs and preferences.

With CRCG Database Services, you can transform raw data into actionable intelligence, enabling you to drive growth and build stronger customer relationships.

Dr. Sharbani bin Harun

Independent Consultant


Dr. Sharbani bin Harun is a seasoned Independent Consultant with a wealth of expertise in strategic advisory services. His over thirty years of experience in strategic management, finance, and technology management, coupled with a proven track record of driving organizational growth and performance, make him a reliable and competent professional.

Dr. Sharbani's leadership and ability to drive growth and performance were evident during his tenure as the Group Chief Financial Officer (GCFO) and Senior Vice President (SVP) at Technology Park Malaysia Corporation Sdn Bhd (now known as MRANTI) from July 2006 to August 2021. His 15-year tenure was marked by his pivotal role in catalyzing the growth of Malaysian technology firms. As the company's second-in-command, he often stepped into the role of Interim CEO, collaborating closely with senior officials from the Ministry of Science, Technology and Innovation (MOSTI) and the Ministry of Finance (MOF). He also served on the boards of all four subsidiary companies under TPM, encompassing sectors such as biotechnology, advanced engineering, information technology, and higher education.

Dr. Sharbani's commitment to excellence and ability to deliver actionable insights make him a valuable asset to any organization seeking to achieve its strategic objectives. He holds a Doctor of Business Administration (DBA) from Multimedia University (MMU), where he focused on innovation and technology management. He also earned an MBA in Venture Capital Management from Universiti Teknologi Malaysia (UTM) and is a Chartered Accountant (CA) with memberships in the Malaysian Institute of Accountants (MIA) and CPA Australia. As an independent consultant, Dr Sharbani leverages his extensive experience and academic credentials to provide tailored strategic advisory services, focusing on enhancing organizational performance and navigating complex business landscapes for clients.

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