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Mystery Shopping

Mystery Shopping

Our Competency

Mystery Shopping is one of our core competences. Since its inception in 2004, we have developed skills and capabilities to provide comprehensive Mystery Shopping services tailored to suit the needs of our clients.

Mystery Shopping

Mystery Shopping is a technique used to provide an objective view through the eyes of the customers. Mystery Shoppers are trained to anonymously evaluate customer service, operations processes, and integrity and information accuracy. Our Mystery Shopping program focuses on narrowing the information gap between the management and the front-liners, thus redefining customer service to cater to the needs of the customers. Our trained Mystery Shoppers deliver results based on the Mystery Shopping objectives. The evaluation results are then meticulously checked and validated by our experienced team.

Individual and comprehensive overall reports are also conveniently available to stakeholders online or offline for further analysis to determine the next course of action. These insightful findings may also be presented at any time that is convenient to you.

With our current network and being an active member of MSPA, we have access to a worldwide community that enables Mystery Shopping to be conducted cost effectively across the continents. Therefore, do contact us to find out what we can do to ensure your promises to the customers are delivered according to your expectations.

Our Mystery Shopping programs cover the following industries: Banking and Finance, Retail, Restaurant and Leisure, and Hotel and Resort.

Mystery shopping coverage in ASEAN countries.

ASEAN Retail businesses are growing and diversifying their distribution channel. Besides depending on traditional transaction through purchase in physical shops; at the current fibre connectivity age, e-commerce, purchasing through online portal has become very popular among consumer where geographically limitation is no longer a challenge.

With the expansion and diversification in retail business, brand position, product positioning and sales advisor engagement are crucial to attract consumers to the brand and expand customer loyalty base.

With the expansion of customer loyalty base, retail businesses are also expending geographically across ASEAN countries. As a total mystery shopping service provider, our service also extend to the other ASEAN countries and beyond.

With our growing shoppers database and our experience in mystery shopping of more than 10 years, to date our mystery shopping services has reached other ASEAN countries such as Singapore, Indonesia, Thailand, Philippines and Brunei. Among industries that we have covered for mystery shopping include:

  • Automotive Mystery Shopping
  • Fashion Retail Mystery Shopping
  • Food and Beverage Mystery Shopping
  • Telecommunication Mystery Shopping

Would you like to become a Mystery Shopper?

If you are interested in becoming one of our mystery shoppers, all you need to do is to fill in and submit your details through the online application form which can be found on the top right hand corner of this page.